The Ultimate Guide to Field service
A 3 Book Series written for all levels of Field Service.
A Technician’s Guide
A Manager’s Playbook
An Executive’s Strategic Guide
I’m William L. Thomas MBA
After 25+ Years in field service, I discovered the missing component of field service while doing my MBA. That failure was documentation. The best practices in field service have always been passed down as tribal knowledge. I tried to document these best practises in a paper during my MBA program. The problem was I couldn’t prove it because it was never documented.
“Writing these books was a project of passion. It was something that needed to be done.”
My Skills
With over 25 years in field service, I have worked as a field technician, call manager, logistics manager, commercial modeler, finance manager, and executive.
